PRIVACY POLICY
This Privacy Policy explains how Chill Crew collects, uses and handles information when you visit joinchillcrew.com, create an account, submit content or contact us.
Last updated: October 6, 2026
Information We Collect
The information Chill Crew collects depends on how you use the website.
Information you provide
We may receive information that you voluntarily provide when you interact with Chill Crew, including when you:
- create or use a Chill Crew account;
- submit a fan story or other content;
- use our contact form;
- report a correction or provide information relating to published content; or
- otherwise communicate with us.
Depending on the feature you use, this information may include your name, email address, account information, story content, messages and other information you choose to provide.
Information collected automatically
When you access the website, our hosting infrastructure and security systems may automatically process technical information such as your IP address, browser type, device information, requested pages, timestamps and server or security logs.
How We Use Information
We may use information collected through Chill Crew to:
- operate, maintain and improve the website;
- provide and manage user accounts;
- receive, review and manage submitted stories;
- respond to enquiries, corrections and other communications;
- protect the website against spam, fraud, abuse and security threats;
- troubleshoot technical problems;
- understand website usage and improve the visitor experience; and
- comply with applicable legal obligations.
User Accounts
If you create an account, Chill Crew may store information necessary to provide and maintain that account, such as your email address and account-related information.
Passwords should be stored using secure one-way password hashing and are not intended to be stored as readable plain-text passwords.
You are responsible for keeping your login credentials confidential and for activity performed through your account.
Fan Stories & Submitted Content
Chill Crew allows users to submit stories for review. Information intentionally submitted for publication may become publicly visible if the submission is approved and published.
If you choose to submit a story anonymously, Chill Crew may display the story without publicly identifying you where that feature is available. However, technical or account information associated with the submission may still be processed internally for moderation, security and administration.
Do not include information in a story submission that you do not want potentially published or reviewed by Chill Crew administrators.
Contact Form
When you contact Chill Crew through our contact form, we collect the information you enter, which may include your name, email address, subject and message.
We use this information to receive and respond to your enquiry and, where appropriate, investigate corrections, reports or information relating to published content.
Contact form messages are transmitted to our official Chill Crew email account.
Cookies & Sessions
Chill Crew uses cookies and similar technologies to support essential website functionality, account sessions, security and performance.
Essential cookies may be required for login sessions, website security and other features necessary for the website to function.
We also use Google Analytics 4 to understand how visitors interact with our website. Depending on your location and consent choices, analytics technologies may use cookies to distinguish visitors and measure website usage.
Where consent is required, non-essential analytics cookies will only be activated after you provide the necessary consent. You may also control or delete cookies through your browser settings.
Analytics
Chill Crew uses Google Analytics 4 (GA4), a website analytics service provided by Google, to understand how visitors find and interact with our website.
Google Analytics may collect information such as pages visited, engagement events, approximate geographic location, browser and device details, traffic sources and technical identifiers.
We use this information to understand website traffic, identify popular content, improve navigation and enhance the visitor experience.
Information processed through Google Analytics may be transferred to and processed by Google in other countries, subject to applicable data protection requirements.
Where required by applicable law, we request consent before activating non-essential analytics tracking. Visitors can manage their analytics preferences through the consent controls provided on the website.
Learn more about Google's data practices at Google's Privacy Policy .
Advertising
Chill Crew may display advertising now or in the future, including advertising delivered through third-party advertising providers such as Google.
Advertising providers may use cookies, device identifiers or similar technologies to deliver, measure and personalize advertising, subject to their own policies and applicable consent requirements.
If Google advertising services are used, Google and its partners may use cookies or similar technologies in connection with advertisements displayed on Chill Crew.
How Information Is Shared
Chill Crew does not sell personal information simply because you use the website.
Information may be processed or shared where reasonably necessary with service providers that help operate the website, such as hosting, email, security, analytics or advertising providers.
Information may also be disclosed when reasonably necessary to comply with applicable law, legal process, protect rights or safety, investigate abuse, or maintain the security of Chill Crew.
Data Security
We take reasonable technical and organizational measures intended to protect information processed through Chill Crew.
However, no website, server, database, email system or internet transmission can be guaranteed to be completely secure.
Visitors should therefore avoid sending passwords, financial details or other highly sensitive information through public submission or contact forms.
Data Retention
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including operating accounts, managing submitted content, responding to enquiries, maintaining records, preventing abuse and meeting legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
External Links
Chill Crew content may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those services when leaving Chill Crew.
Children's Privacy
Chill Crew is a general-audience mystery, true-crime and storytelling website and is not designed as a service specifically directed to young children.
If you believe personal information from a child has been submitted to Chill Crew in circumstances where it should not have been collected, please contact us so the matter can be reviewed.
Your Privacy Choices
Depending on where you live, applicable privacy law may provide rights relating to your personal information.
You may contact Chill Crew to ask a privacy-related question or request that we review personal information associated with you.
We may need to verify your identity before processing certain requests.
Changes to This Policy
Chill Crew may update this Privacy Policy as the website, its features or applicable requirements change.
When the policy is updated, the “Last updated” date at the top of this page may be revised.
Contact Us
If you have questions about this Privacy Policy or how Chill Crew handles information, contact us at:
You can also use our Contact page.